Customer Interaction Tickets (available to client via web portal 24/7/365)

• Omni-channel interaction via phone, email, text, live chat and video
• Multi-Department Knowledge Base (KB) Integration
• Ticket Assignment by Specialty or Agent
• SLA & Escalations Hierarchy
• Customizable Workflows
• Customizable Functionality by department (i.e. engineering, sales, IT, etc.)
• Agent Routing and Accountability